Refund policy

Every Badge Boys wallet is made to order for front-line officers and first responders. Please read this before you order.

No returns or refunds

We don't offer returns or refunds on any order.

Exchanges

  • We handle exchanges case by case, mostly for a shirt or belt in the wrong size.
  • Ask within 30 days of delivery. Email badgeboyscanada@gmail.com with your order number and the size you need.
  • Once we approve it, you ship the item back at your own cost, using a service with a tracking number. Send us the tracking number.
  • The item must reach us in brand-new condition: unworn, unwashed and with all tags and packaging.
  • Once it arrives and passes inspection, we ship your replacement.
  • Engraved items and wallets with a badge cut-out are made for you alone, so we can't exchange them.

Warranty: 1 year on manufacturing defects

  • Every product is covered against manufacturing defects for 1 year.
  • To make a claim, email badgeboyscanada@gmail.com with your order number or receipt, plus photos or a short video that shows the defect.
  • Once we approve the claim, there is a flat $15 fee to cover shipping costs. It's charged as a "Replacement Wallet" item on your original order, and then we ship your replacement.
  • The warranty doesn't cover normal wear, accidents or misuse.

Shipping times

  • Orders are fulfilled within 2 business days.
  • Add Priority Packing at checkout and we guarantee dispatch within 1 business day. That's how fast it leaves us, not 1-day delivery.
  • Shipping is free on orders of $75 or more.

Questions? Email badgeboyscanada@gmail.com and a member of the Badge Boys team will get back to you.